Provide an international version of the charging station system, support the European standard "OCPP" protocol, and support multiple international payment channels
Multiple login methods
To cater to the login habits of overseas users, who tend to prioritize privacy and security, it is important to consider their operational preferences. The login methods should include options such as phone number, email, Google, Facebook, and Apple, among others. Additionally, the system should be designed to allow users to utilize certain features even without logging in.
Smart Charging Station Search + Appointment Scheduling
In response to the need for intelligent charging station search among vehicle owners, Trend Intelligence has integrated Google Maps to assist users in automatically retrieving their location and navigation routes, enabling them to quickly locate charging stations. Considering the varying electricity prices across different areas, users can also access comprehensive information on the charging station search page, including the power of the charging poles, the number of available charging ports, site images, electricity rates, distances, search times, station ratings, and any promotional activities.
Appointment for Charging
Sometimes users need to charge their vehicles and drive to a charging station only to find that there are no available charging poles. To address this issue, the system supports a reservation charging feature, allowing owners to book a charging pole in advance based on their actual situation. They can choose the time to use the pole. If there is an occupation, the system will deduct a hefty fine to reduce the occupation and improve the charging station experience for owners while also increasing the utilization rate of charging poles at the site.
Payment Method
In response to different payment habits and the resulting variety of payment methods, Trend Intelligence has designed payment options such as credit card payments, purchase of stored-value cards, and third-party payment platform Adyen. With the increasing national usage of third-party payment platforms like Apple Pay, Trend Intelligence has also integrated third-party payment platforms into the app and H5 user interfaces, making payments more convenient and diverse. Trend Intelligence has also developed an IC card payment solution tailored to the overseas payment environment.
Charging site management
You can review venue applications in the background, set fee templates, select equipment for deployment, and set the proportion of profits that the venue needs to distribute.
Charging Fee Management
Charging price strategy management, prepayment management, billing management, revenue and financerelated reports. Additionally, the system is designed to handle different charging methods and settlements for off-peak, peak, flat, valley, different holidays, and different electricity tariff companies.
Order management
Query all order information, including charging orders, occupancy orders, after-sales orders, and order reviews.
Data summary display
You can filter based on the station to view the corresponding station's business situation, total charging volume today, number of abnormal orders, number of faults, usage rate, and assist managers in better management.
Exception Management
The system supports monitoring of current, voltage, temperature, and other conditions during the charging process, promptly detecting equipment abnormalities, and timely handling and resolving equipment faults, thereby avoiding charging risks and reducing "zombie poles" to improve the user experience. Fault Management includes functions such as fault record， fault handling, fault confirmation, and fault analysis, providing convenience for users to manage faults and perform inquiries.
Maintenance and installation management
When the backend receives an application to install or repair a charging station, the platform can assign the task to the corresponding staff. The platform can also open the function of allowing maintenance workers to join the platform, so there is no need to hire maintenance workers for a long time. Maintenance workers can choose whether to respond to the order assignment within the specified time.
IoT platform
The Internet of Things platform can monitor the usage, utilization rate, online number, abnormal quantity, warning situation of all devices, and provide API interfaces to connect with third- party business systems. It can also serve as an operation and maintenance system to query the specific fault situation of devices, reduce on-site investigation and feedback on specific faults, and reduce after-sales communication costs.
Private Charging Station Sharing Mode
Owners share their charging stations with other drivers in need of charging when the stations are idle. This mode is implemented through a platform or application, allowing owners to set their own sharing prices and service time periods, thereby earning extra income by sharing their charging stations while meeting their personal charging needs.
